Terms of Service - ImageFeedback

Last updated: August 2025

Professional image feedback tool terms for photographers, YouTubers, designers, and creative teams. EU-based service with clear usage guidelines and fair terms.

Acceptance of Terms

By accessing or using ImageFeedback (the "Service"), you agree to be bound by these Terms of Service. If you do not agree, do not use the Service.

Description of Service

ImageFeedback is a visual feedback platform that allows users to:

  • Upload and organize images in projects
  • Generate shareable review links for feedback collection
  • Collect feedback through pins and comments on images
  • Manage and track feedback status

User Accounts

Account Registration

A valid email address is required to create an account. You are responsible for maintaining the confidentiality of your account and for all activities under it.

Security

Notify us immediately of any unauthorised use or security breach. We may suspend accounts to protect users and the Service.

Acceptable Use

You agree not to:

  • Upload illegal, harmful, or infringing content
  • Upload personal data of others without a lawful basis or consent
  • Harass, abuse, or harm others
  • Send spam or unsolicited communications
  • Attempt to gain unauthorised access to our systems
  • Resell or commercially exploit the Service without an appropriate licence

Content and Intellectual Property

Your Content

You retain ownership of content you upload. You grant us a limited, revocable licence to store, process, and display your content solely to operate the Service and as you instruct (e.g., via share links).

Our Service

ImageFeedback, including software, design, and trademarks, is owned by us and protected by applicable intellectual property laws.

Privacy and Data Protection

Our Privacy Policy explains how we collect and process personal data in compliance with the GDPR. By using the Service, you consent to processing as described there.

Service Plans, Billing & Cancellations

Free Plan

Includes basic features with fair-use limits. We may adjust limits or features with reasonable notice.

Pro Plan

Billed monthly or annually. Fees are non-refundable except where required by law. You can cancel at any time; access remains until the end of the current billing period.

Right of Withdrawal (EU Consumers)

If you are a consumer residing in the EU and purchase a Pro subscription online, you have a 14‑day right of withdrawal under EU law. To exercise it, notify us via email at support@imagefeedback.com. If you request immediate access to Pro features before the 14 days end, you acknowledge that the right may be lost once the full digital service has been provided.

We provide a model withdrawal notice upon request. This does not apply to business customers.

Service Availability

We strive for high availability but do not guarantee uninterrupted operation. Maintenance, updates, or unforeseen issues may cause temporary downtime.

Limitation of Liability

We are liable without limitation for intent and gross negligence, for damages arising from injury to life, body, or health, and under mandatory product liability laws. For slightly negligent breaches of essential contractual obligations (cardinal duties), our liability is limited to foreseeable damages typical for the contract. Any further liability is excluded.

Nothing in these terms limits statutory rights of consumers.

Termination

By You

You may terminate your account at any time via in‑app settings (if available) or by contacting support. Upon termination, we will delete or anonymise personal data unless retention is required by law.

By Us

We may suspend or terminate accounts for breach of these terms, abuse, or risks to security, with notice where reasonable.

Governing Law, Jurisdiction & Dispute Resolution

These terms are governed by the laws of Germany, without regard to conflict-of-law rules. For consumers, statutory places of jurisdiction apply. For merchants, the exclusive place of jurisdiction is our registered office as stated in the Imprint.

The European Commission provides an Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/. We are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.

Provider Identification (Imprint)

Information required under German law (§ 5 TMG) is available in our Imprint.

Changes to Terms

We may modify these terms from time to time. We will inform users of material changes by email or in‑app notice. Continued use after changes takes effect constitutes acceptance.

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